
Clear arrival, payment, cancellation, parking, and property rules help guests prepare for an uncomplicated Gurnee stay.
Check-in begins at the standard time shown on the reservation confirmation. Guests arriving earlier may request early access, though it depends on room availability and may involve an additional charge.
A valid government-issued photo ID and an accepted payment card must be presented at the front desk. The name on the identification should match the primary guest listed on the reservation.
Guests must leave the room by the check-out time shown on the booking confirmation. Express check-out may be available. Late check-out depends on availability and can carry an additional fee.
A minimum age requirement applies to the primary guest completing check-in. Travelers under 21 should confirm the current age policy before making a non-refundable reservation.
A valid photo ID and accepted credit or debit card are generally required at arrival. Payment methods and cash acceptance can vary, so guests intending to pay in cash should confirm the current rules before traveling.
The hotel may collect an incidental deposit or place a temporary authorization on the payment card. The amount can vary according to the reservation and payment method. Any unused balance is normally released after departure, though the guest’s bank controls the processing time.
Cancellation terms depend on the selected room rate. Flexible bookings may allow cancellation before a stated deadline, while prepaid, discounted, or advance-purchase reservations may be non-refundable.
The booking confirmation should be checked carefully. Missing the cancellation deadline can result in a charge for one night or the full reservation, depending on the rate conditions.
Guests who do not arrive and have not cancelled within the permitted period may be charged according to the reservation terms. The hotel should be contacted when arrival will be substantially delayed.
Smoking rules depend on the room category and current property policy. Guests should select the correct room type during booking and avoid smoking in any room designated as non-smoking. A cleaning charge may apply when smoking occurs in a restricted area.
Pets may be accepted on request, and additional charges or restrictions can apply. Size limits, number limits, approved room categories, and current fees should be confirmed before arrival. Service animals are handled separately under applicable laws.
Children may stay when included in the reservation and accommodated within the room’s stated occupancy limit. All adults and children should be entered accurately during booking so the correct room category and price are shown.

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Ages 0 to 17
